[Resolved]  Ferns N Petals — no refund

I order on ferns n petals and he cannot deliver because of non serviceable area and then i call customer care executive and i say my order was not delivered and i get a message due to non serviceable area so then i cancel my order and say give me my refund he say sir refunded will deposit within 5 to 7 business day in your bank account and now the refund was not come in my bank account plz help me..