Ferns N Petals — No refund of money and non receipt of ferrero Rocher chocolates

I have placed an order no [protected]. However the hr department kept insisting that they did not receive payment and to repeat payment when my bank insisted that payment was debited to them which reflected in the statement. Six months have passed and the money was not remitted and the birthday party was spoilt as the chocolates were not received. I would empathize with ferns n petals staff and management for not getting business during the pandemic but that does not mean they thrive on people's saving and cheat them in the name of celebration. My earnest and humble request is to remit my money Rs.1500/- as I too have expenses to bear and the chocolates were for my mother. Ferns n petals please do the needful at the earliest.