Ferns N Petals — non delivery - ferns & petals order no.17227807

I have ordered a birthday gift on[protected]. This was to be delivered in mumbai. Since the birthday was on 28.07.2020, i order 4 days ahead so that there will be no delay, i regret to inform that this is not delivered as on date[protected].

When i called there customer care, the lady who responded the call stated that "we will not guarantee the time and delivery of the products. The same is mentioned in our terms and conditions:"

I was surprised to hear this, this means that whatever we order we have to first read there terms and conditions and then order.