Ferns N Petals — Non delivery / no refund order no 32031111 for savoury fruits and cheese

anil kumar sachdeva

from Faridabad, Haryana

Feb 15, 2022

Address:

house no 1160 sector 14 faridabad 121007

The order was booked for delivery on 13th feb at coventry uk. the payment was done and confirmation recd for delivery.
the same was not delivered because of the reason that receipient not available .
no sms / call was recd by the receipient and she was available at the address whole of 13th / 14th of feb. the ferns and petals team could not resolve the issue and i had to call / write several times for resolution of the issue.
the refund was refused to me as this is against policy.
the customer has sufferred loss because o[censored]nprofessional style of working of ferns and petals.

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Ferns N Petals customer support has been notified about the posted complaint.

Feb 15, 2022

Updated by anil kumar sachdeva till date ( as of 15th feb the no whereabouts of the item available. no information / sms / call to the receipient
no satisfactory reply from ferns and petals team
no refund / credit note offer from them