Ferns N Petals — non delivery of gift in spite of placing order 10 days before!!!

Address:

Pune, Maharashtra, 411057

In spite of placing order on 4th feb 2018, with complete and correct address and phone number, the gift is not delivered on 14th february 2018!! Fake and false promise by ferns and petals. Their representatives called me to confirm my order on 4th feb 5 times.. Even i spoke with their customer care representative with a humble request to deliver it in time. Inspite of saying standard delivery between 6 am to 9 pm, the sms says it is out for delivery at 22:16 pm!! And you are attempting the delivery at 22:40 pm - when people are sleeping.

I am mentally disturbed because of personal loss because of non-delivery of the gift on such an important day.

I have tried customer care no. [protected] but no response and keep hanging on music!! No courtesy yet of non-delivered item.