Ferns N Petals — Non delivery of my order 31830451

Address:

Fern and Petals, Patna , Bihar

This is regarding my order 31830451, it’s for your information that this order ( cake & flowers) has not been delivered today even after several complaints to your customer care . This is really silly excuses given by them that recipient didn’t attend call.. what does it mean? The person has not visited at address physically. My mother is an old lady who never goes out . Why your representative has not visited physically ? The other gift send by other relatives through Fern and Petals only has been delivered. Why not mine ?
I need my money back .
Really sad to say that it’s totally unprofessional behavior.
Shame ..