Ferns N Petals — non delivery of order and harassment to the peak

Address:

110075

I had made an order of lucky bamboo plant and lucky buddha on 12 th sep for delivery on 13th september. I received a message that order has been dispatched 9in the morning. Till afternoon i dint get the order. I enquirer from customer care and they said it can be delivered any time of the day. Later i got a msg that the same has been delivered. But thx receipient dint get the delivery. I called customer case but they don’t provide and solution. I again balled citizen care requesting them to deliver on the same day as original delivery was made to someone else or taken by delivery boy, next day also i kept following but customer care team was not supportive and rather enjoying the conversation. Senior executive sahil kalra repeatedly refused to take the call. Third day i get call from delivery boy saying that he couldn’t deliver on 13th and and asked my address. How can the delivery boy not have the address. I asked him to return the courier to the company and he took the courier back. Such was the harassment i lost money don’t get delivery and lost trust on f and p as a brand. Even local players care much considerate and helpfu.in short i would call f and p and it’s team shameless.