Ferns N Petals — Non delivery of product and misinformation

Address:Lucknow, Uttar Pradesh
Website:www.fnp.com

I ordered for rakshabandhan one day before but they first of all pushed the delivery to next day - thursday - 18 august 2016 and the same was informed via email. They don't have courtesy also to inform on call to customer who has paid for the service.

After several attempts of calling them and holding for more than half n hour i spoke to customer service representative 3 times. 1st time he assured me the delivery will be done within next half hour which they didn't do. Then i called 2nd time after 2 hours the csr named aarthi kept me on hold and cut the call after holding for 45 minutes.

3rd time i called he committed to me that it will be delivered within 1 hour which is not done till now.

Its 11:30 am but till now they have not delivered the product.

Very bad service.

Thanks,
Puja
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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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