Ferns N Petals — non delivery of rakhi

I booked a rakhi on 6 aug 17 with delivery date as 11 aug 17 through fnp. Numerous times i called to fnp but till date the rakhi was not delivered. Even my brother called from us and asked for solution and was also ready to pick up from any point, but fnp not agreed. Fnp is giving baseless answers for my queries. Customer care told me to approach support team for cancellation n refund. I'd sent mails n talked to them but nothing done. When they can't do the job, what for they r charging. I was a customer of fnp since 10 years but with this act and response of theirs i'd developed hatredness towards fnp. Please intervene and do the needful.