Ferns N Petals — Not delivered order on time

I had placed a order which has been delayed a lot and the purpose of the order has gone in vain. Customer care executive Mr Shakib or whatever the name he said was really discorteous to his customer..and not able to provide any information and used aggreved language. By this service you people think can survive in this competitive workd where aftr ever one shop there is a cake shop. Just one word
PATHETIC service provider . Never again will order through it.