Ferns N Petals — Not delivered the birthday gift and the same not informed to the customer

Address:	Kottayam, Kerala
Website:	ferns & petals

I have placed an order ( order Number : 395963 ) for a birthday gift on 4.08.2016 and go the confirmation that order is successfully placed. on 5th I received a call and said that they will deliver the gift one day delay. today ( 6th ) I called up and tracked the item and customer care informed that we don't have service in this location. my whole purpose is defeated. they could inform me at the time of booking or at least next day if there is no service in that location. now customer has to chase these people and find out.
I am not happy with the service and never use this service and recommend to anyone.
informed the customer care to refund the money.