Ferns N Petals — not refunding my money

Address:	560043
Website:	www.fnp.com

I had placed an order for FIFA Special Cup Cake 6 and a Tiramisu 1Kg cake on 23rd Aug 2018, the order ID being 6780894 and[protected] respectively. I had paid them through online banking from my hdfc account.

Ferns N Petals cancelled the order of cupcake worth Rs 999. It has been 13 days since, but I have not received the refund back. I have spoken to customer care executives but with no results. I request you to help me get my money back.

Secondly, the expensive Tiramisu cake that I had ordered (Rs 1749), was not Tiramisu cake. It was very substandard. I need to be compensated for that too.

This company is a fraud. the whole experience has put me in a stress. They are cheating people.

Please help me get back my money that they owe me which is Rs 999, with a compensation for substandard cake Rs 1749 and the amount I have spent to make numerous calls Rs 100, also for the unwanted stress this is creating Rs 10000
Therefore total amount : Rs 12848