Ferns N Petals — Oder not Delivered - Order No. OR[protected]

Ferns N Petals online service is absolutely pathetic. I placed an order on 28th May a day before my friend’s Wedding Anniversary that was on 29th May. Immediately after placing my order(got to know that my friend will be out over the weekend) So, I called customer care to prepone the delivery any time by 28th May (Friday) and they confirmed for the same day delivery but now its 01st of June, noon time still gift hasn’t been delivered. Again when I tried them calling almost trice was unable to reach customer care it took almost 20mins to reach them after I heard a voice from lady executive and I told my all story and then she said “Maa’m your order is out for delivery and this will get deliver by end of today for sure”. After listing the status I asked her to transfer my call to any of your Senior Executive but was on hold for almost 20mins and they have disconnected my call and didn’t arrange any call back. Here my question and advice to all my friends.. 1. Why wrong commitments made to customer; 2. After 2 days delay in delivery still gift is not yet delivered as on today i.e.01st June noon time. 3. My advice/suggestion to all would never ever got for Ferns N Petals pathetic services in future.