Ferns N Petals — One of the ordered items not delivered

We ordered (order #[protected] a cake along with one number candle for my daughter's first birthday, we received the cake but not the candle. When I asked the delivery person he said "the candle should be in the box" . When we opened the box the candle was not there, I immediately called the delivery person and said he will deliver the candle after delivering the next order but he never returned..

My humble request is that, please ensure you deliver every that has been ordered. Maintain some kind of checklist.. little mistakes like this will not effect the someone's special occasion but also effect the company's reputation..
When a person makes a payment, they expect to receive a quality service they paid for... not delivering items after taking the money.. is not at all good. I will think twice before I order anything next time