Ferns N Petals — Order cancelled, irresponsible staff

I ordered flowers(order id[protected] for my wife and paid for express shipment and the same was promised to be delivered before 3 pm.
But it was on hold till 3:30pm, i asked their support which is automated bot.
Got a call from their team and who didn't help me and cancelled the order.
I am yet to recieve the refund but I see they are deducting some amount by name of convenience fee.
Very irresponsible and insensible people.
I will never ever buy anything from them and GUYS please stay away from them.