Ferns N Petals — Order delivered to someone else

Address:

Bangalore, Karnataka

I had placed a rakhi order OR[protected] around last week of July for my brother in Bangalore, he didn't receive the package. When I checked the tracking, it says it has been received by some "Bahadur" and the phone number given next is also incorrect so I can't even contact the person. I am deeply disturbed by this lack of responsibility of not handing the parcel to the correct person. My brother had been asking everyone if they have seen the package. No one deserves such harassment. I asked them if they would either investigate where the order has been misplaced or send him a replacement to stop further harassment of me and my family members. The total essence of this festival was ruined by their lack of professionalism. And to top it all, no one has even bothered to answered to my email.