Ferns N Petals — order has not been delivered but they send a mail saying that it has been delivered.

Website:

www.fnp.com

Hi i placed an order #6632643 for rakhi and chocolates to be sent to germany on august 18th and it was supposed to get delivered on 24th august.
But it dint get delivered on 24th and hence i called customer care on 25th august and i was told that the order would be delivered by end of day but it was not delivered.
Once again on 26th august i called customer care and again i was told that the order will be delivered by end of day. By afternoon i got a mail saying that the order has been delivered but it was not delivered.
Then on 27th august i called up customer care and also sent a mail saying that the order has not been received and once again customer car said they have raised an international incident and it'll take time some time to find out where the parcel is. Then onwards the same thing is happening. I keep calling customer care and they keep informing that they are looking into the issue and meanwhile i gel email from them saying that the order has been delivered. But the tracking code in the mail clearly shows that the order is still in the warehouse and has not been delivered.
International incident #[protected] had been raised but they keep saying that it has been delivered.
Please note that the parcel is still not delivered and it costs rs.3399.
I have used ferns and petals before for delivery within india and it was delivered correctly.
But this time i am very disappointed and will never recommend ferns and petals again. They seem to be fooling customers in the name of international delivery!
Requesting you to refund my money.