Ferns N Petals — Order ID #32117041

I hade placed an order for Cake, delivery was to be done on 11 Feb 2022, still the order status says "Delivery Attempted"

On the same address, the Order from Amazon is successfully delivered by FnP has a simple excuse for not delivering.
Please see attached Order placed through Amazon, which was successfully delivered.
I simply fail to understand the logic for FnP to ask me about address proof.

We have the recipient's phone number and FnP is free to call up the recipient.
Dont you think it's embarrassing to ask for address proof from the recipient!!

How illogical is this.

I have never faced such a pathetic service .
The Cake's actual price would be Rs 500, while I have paid INR 7000, and still I have to suffer.

I need a solution urgently now