Ferns N Petals — Order ID: #63476660 Cake was filthy and extra money charged for midnight delivery which never happened and no refund provided

Address: East of Kailash, New Delhi -110065
Website: Fnp.com

Smelly and low grade product- used it seems as if it was kept since last 2 weeks we only cut one slice and felt like puking, plus i requested for midnight delivery was delivered by 10 pm instead midnight. I paid extra for mid night delivery
I need total refund else i will out this in social media platform first for fraud and money taken not provided service and secondly for making me eat filthy cake and spoiling my day

When i requested for refund chat option was made closed for me not to send anything and this message was displayed “
Muskaan.
Thank you for sharing the details, our escalation team will work on this case & will connect in next 2-4 hours.
Your Complaint Reference Number[protected]
11:34 PM

Now as per their promise they will call me between 2-4 am which is next to impossible

Regards
Yogesh
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    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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