| Address: | Panchkula, Haryana |
This is regd. order no 16020866. I ordered for a chocolate bouquet worth Rs 799 on 15th July2015 which was supposed to be delivered on 20th July2015. But they delivered Rs 400 chocolate bouquet, which was far different from the picture displayed on website. Infact, it wasn't even a bouquet. It had only 10 chocolates wrapped in a pink sheet.I sent the picture of the received product at fnp support and they promised to revert in 12 hours but there was no communication from their side.
After calling several times, I was told that the chocolate bouquet being a courier product, can not be delivered as a bouquet. So, this means that even if one pays for a bouquet he wont get a bouquet just because it would be sent as courier which would not be told during the time one places an order.
When i asked to replace the bouquet, they said that they could only send the remaining 8 chocolates but can't replace with something that was supposed to be delivered. I had paid 800 bucks not for the chocolates but for the bouquet. But they said, this was the best that they could offer. If i would have wished to send just the chocolates, I could have myself bought the chocolates from a departmental store and couriered them which would have been way too cheaper also.
Although, I was told by the customer care executive that i could get a refund by sending a mail to [protected]@fnp but they replied with a blunt no to refund.This is the service provided by such an established company like fnp.
I hope that after writing over here, I will atleast get my refund. Was this information helpful? | 
