Ferns N Petals — Order No[protected]

Hi,
On Saturday 25th July, i was thinking to order the rakhi from your site, the soon have logged in and put the product in Cart, someone your team called me and said that they will help which usually your team do it to take the order.
I have made 3 orders within india, then specfically i asked about that will get delivered in Germany and if yes and then providing the address i specfically asked on which date it will get deliver, post confirmation given that it will get delivered maximum by 29th, i have placed the order.
as all the other delivered on time, thanks for that
the order which i have specifically asked not delivered yet, when i have called customer care no to trace the order as i am not able to trace it as it was placed directly by ferns and petals teams so it was not there in the tracking/ordering history. So, one lady name shruti spoken to me and replied that due to some issue it has not been delivered on 28th, but will get deliver, when i asked specfically when she said that "ASAP" . I told her the rakhi is on monday, she said it will get deliver before and then i again asked as i have specifically asked the date her reply is same as "ASAP"
and morever her defination is that as the date of delivery is 28th so it will take more 3 days of shipping, then i asked her then why the delivery date mentioned 28th.
this is the response that i get it only to close the call from their side.
i need to know the specfic date when the ordr will get deliver as i cant assume with the words "ASAP" AND WILL WAIT TILL RAKHI WHICH IS ONLY 2 DAYS LEFT FROM NOW
FOR PLACING THE ORDER THE COMMITMENTS MADE BUT AT THE TIME OF NON DELIVERY NO ONE CALL SOONER.
IF I HAVE TO PLACE THE ORDER SEVERAL EXECUTIVES CALL BUT WHEN ITS TIME OF SERVICE WE TAKE THE TIME TO ARRANGE THE CALL