Ferns N Petals — order no 6818478 paid three times and not deliver yet

Address:110030
Website:www.fnp.com

I have place an order surprise anniversary gift to my wife. They completely spoiled my anniversary surprise this year.

Order status was showing pending for payment. I have tried again and again to make the payment. Now three times £47.22 amount has been deducted from my account. And still they are saying payments are not receive yet !
+3 photos
Was this information helpful?
No (0)
Yes (0)
Ferns N Petals customer support has been notified about the posted complaint.
Sep 11, 2018
Updated by Ibrahim4uall
i Team,

This is in reference to my order number: 6818478 and sub-order number is[protected].

Please find the three payment confirmations in this email.

Its reached you late in your account could you please refund three payment to my accounts?

As this order not deliver and I have make a payments three times. I tried again and again from your sent link in different card still showed to me payment failed. In total I made the payment £141.66 and its had been deducted from my account.

I have contacted my bank they said amount been transferred to you and you only refund the amount to my account. Please cross check to account department three £47.22 payment you should received which ordered items is not deliver yet.

I look forward to hearing from you.

Kind Regards,
Ibrahim

Complaint comments 

Comments

6859582 order delivery never happened. Money paid and never returned.
Fraud website.
The order number is 6731332.

The order was to be delivered on Rakhi (26 Aug) and its not been delivered yet. Every time I speak to them they come up with the same reply: "We will file a complaint". They even charged $20 for same day delivery. I would never recommend them to anyone. They are frauds.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ferns N Petals
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1121
    Pending
    0
    Resolved
    120
    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
    View all Ferns N Petals contact information