Ferns N Petals — order no 9665081-request no[protected]

I ordered a holi gift on the 21st march 2019... I selected morning fixed time delivery for which i paid 200 extra.. I received a call from the fnp team stating that they would be able to deliver in the slot of 8-12 as the shops were closed due to holi then without me knowing the slot was changed to 12-3.. I called the customer care.. Where the 1st representative hung up thoygh i could clearly hear her name sofia.. Then a most incompetant cs komal.. Said i could give u your 150 rs and she refused escalating the call to her supervisor for 30 mins used mute also was not ready to arrange call back or give tat said they are not trained on escalation matrix or tat.. The other person who said is the supervisor had clearly said senior agent.. Name deepak... Said he would make sure the product is delivered before 3 and now without my knowledge the slot has changed to 3-6... This is going to a defence personels home the representative komal says things like be professional but is a incompetant person herself. Cannot comprehend also keeps says i understand and will push you to shout... Deepak has misrepresented saying he is supervisor... Really disappointed witht e way i was treated by the 2 associates who clearly dont know customer service however i would appreciate gulafsha who was able to tell me the reason of the delay and also helped me with resolution prompt on her hold procedures and also did not refuse escalation.. Empathised well... Though am not happy with the service i applaud associates like her who understand customer service... And also a very polite supervisor anisha