| Address: | Kolkata, West Bengal |
Order number: 8747118, order date: 23rd jan.
Problem statement: the order was not delivered, and i am also not being refunded to the order. So in reality ferns and petal is taking money for nothing. Ferns and petal have been claiming that the delivery was attempted however no one was available to collect delivery & sender was contacted.
Me as a sender, i was never contacted - can produce call logs on demand & it is also not possible that no one was at home as there was an anniversary party at home the same night. I believe the delivery was attempted but maybe somewhere else.
First call: 23rd january - 19:27 (Uae time), total duration: 2 mins - no resolution, i was promised that someone will get back to me but no one cared to provide an update back
Second call: 23rd january - 19:31 (Uae time), total duration: 24 mins - no resolution, no delivery confirmation
Third call: 23rd january - 19:57 (Uae time), total duration: 12 mins - no resolution, no delivery confirmation
Fourth call: 24th january - 11:22 (Uae time), total duration: 18 mins - no resolution again
Fifth call: 27th january, 17:09 (Uae time), total duration: 14 mins - no resolution
Total call duration: 70 mins, these minutes were wasted from my life just to argue with a bunch of people who don't understand what customer experience/ promise even means.
Solution: i would like to be refunded for the order amount.
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