Ferns N Petals — order not delivered and incompetent customer service team

Address:	Kolkata, West Bengal
Website:	www.fnp.com

I ordered from fnp on august 2, 2018, order no. 6359382 for same day gift delivery on a special occasion. They failed to find the address and requested me to contact within 2 hours. I contacted within 10 minutes but the order wasn't delivered till the next morning. Customer service was incompetent and unresponsive. On repeated calls, my call was put on hold for 15 minutes or more at a time and finally disconnected. On attempt at cancellation, i was told that the option is not available. I received a mail mentioning my order has been closed but was told that my order was still open. Order cannot be tracked online. I would like my order to be delivered on a priority basis as soon as possible.