Ferns N Petals — Order not delivered and no actions after multiple follow up

I have placed order on FNP for rakhi delivery to Australia (Order ID #[protected]. The order is not yet delivered 3 days after delivery date. FNP was highly irresponsible and no update is given till now. I have been following up for past 3 days but all service centre guys do is close ticket without proper resolution. What is the meaning of Rakhi delivery after Rakhi even though it was booked 15 days earlier. I need refund but there is no response...just closing tickets that all. Disgustive service, , , , I do not recommend fnp.