Ferns N Petals — order not delivered and no confirmation

Address:

Durgapuri, 110093

Hi team, i placed a order through ferns n petals for my frnd birthday. However, it is not yet delivered.. Order delivery date is 27th march 2020..
Order num is 15928624.
I have raised query many times but company is not giving any response.. There is not options for refund my amount if they are not able the delivery the product.

Could you please take the necessary action against them so then i can get back my amount.

Thanks