Ferns N Petals — Order not delivered and no refund

Address:	FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030
Website:	m.fnp.com

I placed and order for chocolate box on 24th july. After two days i got an email saying that the product is out of stock and that they tried calling me but unreachable. However i never received any call. Since that day i am trying to reach out to them to process my refund. They do not answer any calls, i raised like 5-6 different tickets on their website but they close it within 15 minutes without a resolution. I even raised a ticket simply asking to call me and requested not to close the ticket without speaking to me. They close even that without calling. Till date i have no update on whats going with my money.