Ferns N Petals — Order not delivered and the customer care says they cannot tell the updated status of order

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had ordered birthday gift for my husband for delivery to Milwaukee, USA on May 5, 2015 to be delivered on May 11, 2015. However, today is May 12 and they are unable to help me with the status of order yet. The customer care person instead of trying to find out what has happened tells me that the status of order would be known by next 48 hours!! Gosh.. horrible service.. I would advise people not to use ferns n petals anymore. Being a birthday order they want me to know the status after birthday.. I checked with recepient.. neither he received the order nor any call for the same.