Ferns N Petals — Order not delivered on Occasion

This is the complaint against ferns n petals, that they have not delivered the order (Order #[protected] on the occasion, It was wedding anniversary on 9th December 2022 and i have ordered something to be delivered on same day which was confirmed by the customer care that it will be delivered on the same day, delivery slot was till 9 pm and at 9 pm they called asking can we reschedule the order, What kind of joke is this!!!

They are growing the business with false promises i guess, I had faced this issue in past also and still i have ordered considering that might be it might be happened once, but i was wrong the team doesn't care about emotions of customer All they have to make money with false promises.