Hello,
I am a customer of M/s Ferns & Petals (FnP) for over 3 years now and have placed orders over Rs. 21, 000 till date. But the services that I’ve been receiving for the past 3 years are below par and this time, FnP has surpassed all levels to reach a new high of appalling services and ineptness.
I placed my order OR-9809392 on August 3 (before 2:30 am IST) and it was to be delivered on August 6, 2014. The order has still not been delivered even after 7 days of scheduled delivery and 10 days of placing the order. Mr. Mittul from customer service responded to my complaint 3 days after I raised my sent an email (TKT[protected] had the audacity to command me to choose an option within 1-2 hours to cancel or keep my order. And yes, if I choose to cancel my order, I will have to use the ‘FnP gift certificate’ for future purchase that I don’t intend to make ever. Is this some kind of fraudulent tactic or just a new low in the pathetic level of services provided by FnP for its own convenience? If this is the way you care for your customers, then I wonder how this fraud of a company is still able to conduct business.
I planned well in advance to deliver Rakhis for my In-laws and they still don’t have the Rakhis that I sent. Does FnP realize what embarrassment I had to face when my well planned ahead of time order was not delivered at all? Do you realize how much time and energy I have wasted to try and track my order? FnP talks very highly about their customer’s sentiments all the time but does really care about its customers?
Doesn’t FnP have even a minuscule level of accountability for non delivery of prepaid overpriced services that they promise their customer? Does FnP even realize how much mental agony and harassment I have faced in the past 1 week?
Your customer service representatives blatantly lie about the order status, laugh at the customer when they are desperate to know their order status and refuse to give a ticket number. The customer service ‘supervisor’ Ms. Aarti shamelessly suggested that I should send flowers instead of Rakhi which might reach on time.
Even the Flowers delivery service is pathetic. All the flower deliveries that I ordered in the year 2014 have been of an abysmal quality. We all just chose to ignore those incidents but I do have a valid question. When even a roadside flower vendor can keep his flowers fresh in Delhi heat, why can’t FnP flowers be delivered fresh? Why are FnP flowers all browned up and falling apart?
I ordered flowers (order no - OR8887585) for my Dad to pay my respects on Father’s Day. The flowers delivered were stale, dopey and of substandard quality. When my Dad held the poorly made basket, he got a deep gash on his hand. When he complained to the delivery boy about the pathetic quality of flowers, he received unpleasant attitude and lame excuses. After this, my Father refused to accept the flowers. When he contacted Mr. Sachidanand Gupta, the FnP franchisee owner to complain about the quality of flowers, he got a rude shock. Mr Gupta not only made lame excuses to support the substandard quality of flowers, but was arrogant and unethical in his boisterous talks and also insulted my Dad about his ‘Indian Maansikta’.
My Dad is the most ethical person i have ever known and when I tried to respect him for his virtues and morals and help him recover from his major surgeries, FnP goes ahead and insults and humiliates him to the core. Is being ethical a crime if you are availing services from FnP? Is this FnP’s key philosophy to rip-off its customers and act as if nothing has happened?
This was supposedly an international delivery and I purchased overpriced services by FnP from USA and made payments in USD. Then shouldn’t I drag you to Consumer Protection Forum (NCDRC) and publicize about this in Indian and US media? I don’t care about the outcome of this situation, but at least FnP won’t be able to defraud and insult its customers in future.
Given the past record, I have really no hopes of any rational action from FnP but I think all FnP customers who choose to ignore the harassment and substandard service would really appreciate it if FnP stops playing with the sentiments of its customers and take some solid steps to rectify their tarnishing image.
Regards,
Vasudha
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