| Address: | Pune, Maharashtra |
I have ordered a bouquet and a cake 2 days back and it was supposed to be delivered before 4:00 pm on 19th August. But only the bouquet has been delivered by time and the cake not been delivered till 7:00 pm, as it was a b'day surprised and need to be delivered at recipient office address and timings which you guys failed to delivered. As the recipient won't be able to collect the delivery after office timings and there is no point of delivering it now. Being a reputed firm, it is very disappointing and then the worst response from customer care side. I called at 3:30 pm, just to make sure that it will reach on time and I was been assured that it will be delivered by 4:00 pm. Now when everything fall into their court, these guys are denying the responsibility of that failure. Failure of spoiling the surprise, failure of commitments and then failure of a refund on the same. I would like to raise a serious concern over it and request you to please take an appropriate action.
Order No. 16493230 Was this information helpful? | 
