Ferns N Petals — Order number 44412000

Ritu kaur Sassan, your [Ticket#[protected]]ref. Order# 44412000

I will like to share an unpleasant experience I had with Ferns and petals when I ordered a plant and chocolates for my friend and the same was supposed to o be delivered till 9 pm on 23 Rd July as my friends birthday was 23 Rd July and I had taken an extra precautions and ordered it on 22 nd July, The order was assigned to a courier person however it was not delivered withing the promised timeline .My friend stays with her parents who Re senior citizens.so when the courier approached at 10 for delivery they refused to accept which is quite natural to the safety conditions of present day we face in Delhi .
On 24 th July also till 11 am I did not get any update and then I decided to call when I spoke to a representative and requested for cancellation of the order as Birthday has passed so ideally the amount should be refunded.
To my shock she denied cancellation and continuously tried convincing me about her policies and it will get delivered today
I told her that it is about emotions why we order for someone's bday however she continued and even called me Rude though I wasn't speaking to her as an individual instead I was speaking to her as she represents Ferns and petals .I asked for a senior and as expected my call was placed on hold for a reply that senior will get back to me

I have been a regular customer with ferns and petals and they didn't had a courtesy of calling me or sending me a sms stating that order is delayed.on 23 Rd July also when I chatted with them very smartly they logged a complaint at 10 and shared an email because I approached them as my money was deducted.Horrible experience as a customer and the consumer forum must look into it .