Ferns N Petals — Order related issue

I ordered a cake with order ID 24839343 today and expected to be delivered it today itself. The delivery boy called me and told that as it is raining heavily he bike has some problem so he cannot deliver it today. When i contacted the customer care he told me that as my address was not reachable so no refund could be initiated. I didn't expect this kind of service of not accepting the truth and not giving our refund. Please take this matter into consideration and initiate my refund process as soon as possible.