Ferns N Petals — order was sent back, but refused to refund the money

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, 110030

I requested a rakhi order to be delivered in germany on the said date. I received an email back that it was delivered and i called my family to confirm but they informed me that nobody showed up as they were home all day, as unfortunately we had a death in the family a few days ago and everybody was home. I contacted the company the same day that the order was never delivered and they were persistent that it was delivered and asked me to check the post office. My brother went to the office and called me from there to inform me that the package was returned back to the vendor. Since then i have contacted the company a few times, written to them called them but they are just ridiculous. They have only one answer, we made an attempt you nobody opened the door so we cannot refund you the money. But what part they fail to understand that you got your merchandise back and i want my money back as i never got the product. They refused to refund me.in what part of the world is there a policy where your merchandise is returned back to the vendor and you still have to pay for it. This company is fraud, thieves. They can claim whatever they are but they surely don't know how to do ethical business. You don't take somebody's money without delivering a product or when you are in possession of the merchandise that was returned back to you. So that's how you have made all this money in all these years by ripping people off. I am sure there accounting books are all fudged, they need to be audited for such unethical practices. Why do we entertain such companies and why do we allow such companies to conduct business. They should be put out of business. Well what goes around turns around. The most ridiculous company. I had a couple of friends and family members who had used them, i told them to stay from them completely. Sorry to say i have wasted so much time and money on this company for what??? Another rotten indian website and company. You all need to be ashamed of yourself.