Ferns N Petals — Ordered items for raksha bandhan are not delivered

Website:

www.fnp.com

I have ordered some chocolates and a teddy as a gift for my sister. It's been nearly one month only chocolates has been delivered but the teddy was not. I tried to call them several times but didn't get any response, only apologetic mail. Despite of asking several times for delivery date of the items they cant even giving any confirmation. I also asked for money back but that also not been followed up. Order no is '532224' and complaint no is '957895' . Very much disappointed with their services, really disgusting.