Ferns N Petals — Pathetic service , False Notification, Fraud attempts by Ferns N Petals

I have placed order number# [protected] for a two-storey truffle cake on 25th November, 2020 for delivery to Kerala. The delivery slot that I have selected at the time of the order was 10.00 to 14.00 hours on 28 November, 2020. I have raised a query on 27th November when I saw that my order is not shipped. They replied back to me that my delivery will take place as per chosen time-slot 10.00 to 14.00 hrs on 28th November. Throughout Nov 28, they postponed the slot of delivery and did not deliver the cake at all. On 29th, they mentioned a single storey cake can only be delivered. I have requested them to reimburse the difference amount in case a low value single storey cake will be delivered in place of a double-storey truffle cake that was initially ordered. They are not responding to reimbursement of the difference amount and has not delivered my order at all. I have called them multiple times but this company has pathetic service that I ever encountered. They have closed the last two queries I have raised to them even without resolution. They are a big online fraud company in India who cheats people with certain advertisements of products on their website which they do not have in stock or cannot arrange for delivery.