| Address: | Chandigarh, Punjab, 160023 |
I had placed an order on fern n petals as per the order id: 15281008 on 13th feb, 2020.
The order comprised of a personalized printed cup and roses. I had sent a photo to be printed on the cup.
However, a wrong product has been delivered with wrong photo printed on the cup of some random people.
I want this product to be delivered today itself on today’s occasion (14th feb) for which i had paid extra amount as well. Either deliver the corrected product today itself or i want the whole refund back.
I am calling again and again for this issue and there is no revert.
Further to this ridiculous service from you, i want to highlight that you have hampered the privacy of me, the customer here and i want to get the compensation for this as well from fern n petals.
How can you send the photo of some other couple printed on a mug to me? This means that you have sent the printed mug of our photo to someone else. This is disgusting and needs to be escalated on serious grounds of privacy to higher consumer forum level. I want the apt response and compensation for this asap.
I have updated the tickets[protected],[protected] with the photo of the wrong product delivered by you guys irresponsibly.
I am hereby also warning other customers to never rely on fnp's pathetic service especially when it comes to your personalized gifts. Was this information helpful? | 
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