Ferns N Petals — Product not delivered ferns and petals. no refund yet. no response

Address:	560037
Website:	FERNS AND PETALS

I had placed order for flowers with chocolates to be delivered, I was promised that the same would be delivered between 6am - 9pm, however no one turned up to deliver, when I called the company there is no response. Support people just kept my line on hold and nobody responded for more than 10 mins. Very poor customer service. I have never seen such a worse website ever in my life.

I request the appropriate authority to help me get my money back

thank you