Ferns N Petals — Product Not Re-Delivered as per the commitment given

Address:

FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

Dear Sir, This is Manishkumar Kotai & I had ordered one Cake & Bouquet from my office colleague to be delivered at Kolkatta on Monday 23rd November 2020. The order was placed at Ferns N Petals Website & the Order# is 20248655. Due to the some emergency situation the staff had to leave from the office and hence the delivery could not happen on 23rd Nov 2020 (Monday). When i had approached the customer service they assured me to deliver the product on Wednesday 25th November 2020 however on the same day also the product was not delivered. Today on 27th Nov 2020 when i am calling their customer care they assured me they will deliver the product but they are not able to give me any status as to when they will be delivering this product. I request you to please look into this matter as i feel they are cheating customers.