Ferns N Petals — Product quality issue

The worst experience i had with ferns n petals..poor services, poor quality of cake and after all that they dont even try to accept there mistake rather they blame the customer. Some times they send rotten cake or somtimes they forget to send the cake..such a wonderful services these guys have..and when i talk with customer care executive they blame the customer in return.they don't even know how to talk with a customer.

They do not agree to refund the amount for the faulty and rotten cake which had smells all over . I have got kids, will they pay the hospital bills if they get sick .