Ferns N Petals — product was not delivered at all on my anniversary and delivered on next day early mor

Address:	248002
Website:	Ferns N Petals

Dear,
I am major sumit. For my anniversary on 12dec18, i placed order of a cake which was supposed to ve delivered on 12 itself between 10 to 2 pm in jammu.
Till eve 5pm when order was not delivered i contracted your call centre again n again, and it was a poor response when first time my call was kept on hold for 18 min second time the female out there said they will reach in half an hr.

Anyhow i contacted my other officer in jammu and told them to deliver one cake after purchase from market in eve, which they did.
But on 12 dec 2018, for the day i placed my order for my wife who is staying with her parents was not delivered at all, till 11:45pm 12 dec 18.

Now at midnight i m getting messages around 2 am 13 dec 18, that order was delivered.

Are you guys seriously insane or stupid, or behaving to be so stupid.

First of all that order was delayed by one day. So it list its importance.
Second when u was not able to deliver it on 12 den keep the cake yourself and should be eaten by your staff, by delivering on 13 at 2 am, what your outlet in jammu was trying to proof. Your rep was really stupid.

There is no point of delivering a item when it has lost its importance. And now you kindly refund my money and take that cake for ur staff in jammu and ask for few portion in ur head office please.

And take it as advice, if you cannot deliver a product in time kindly don't take order.

A officer has taken a cake from satwari jammu to my house in evening 8 pm that is within 1 hr. And your rep was unable to deliver the cake since mor 10am till 10 pm. 👌👏