I booked 3 Rakhis and a Birthday cake yesterday 10th of August 2022, from Fern and Petals vide Order ID #36727319. The order was supposed to be delivered by yesterday itself that is 10-Aug-2022 to Mr.Tabish Zia of Pilibhit (262001)
However I got a notification on my mobile app yesterday night that the delivery was attempted but nobody was found.
Curious I called the receiving party my Brother Tabish Zia and confirmed that nobody attempted any delivery whatsoever.
Now we met Tabish and Family on the Internet and never really got to meet each other physically. Although being a Muslim family the kids know that their Kolkata Wali Bua ( My wife Chaiti Das ) will send Rakhi to them which they would wear which all the respect, love and gratitude.
In short this is really very special. Since Tabish is having a Birthday today too we thought we would use Fern and Petals to deliver a surprise element. So we sent a standard Rakhi via amazon and wanted the kid's ones and Bday to be special.
Fern and Petals ruined everything. I don't mind the money charged. But the moments of happiness lost cannot be compensated ever.
Tried raising tickets, calling and attempting to initiate chat over web interface but the company is non-responsive.
BTW the payment page got stuck while ordering and I got a call immediately who assisted me to complete and pay for the order.
They do have the infrastructure but not the honest attitude one would expect
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