Ferns N Petals — Rakhi delivery to International location

The international deliveries of rakhi done much after rakhi date even if the order was submitted much before the due date and it was promised to be delivered 1 week before rakhi. I followed up regularly. The delivery was done afterrakhi was over. I have sent so many emails to get refund but nobody answered. Calls to helpdesk also did not help. The agent just promised action without any follow up later.
I request full refund of both the orders.

The details of the order is under

Order id – 17133267
Order date : 22nd jul’20. Promised delivery – 27th july’20

Order id – 17185151
Order date : 23rd jul’20. Promised delivery – 30th july’20