Hi,
After discussing with customer care about perishable product being sent to Mexico with Rakhi, they assured me that Ferns and Petals will succesfully deliver the same and if I place the request within 10 mins they are going to give me a discounted price (4887/-). Rakhi was supposed to be delivered on 1st of August, 2019.
My brother gets a call from customs(DHL) of Mexico that it cant be delivered . And they return it back to shipper on 5th of August, 2019.
Ferns of Petal from 2nd August is assuring me that its out for delivery and will be delivered.
3rd of August again they said it out for delivery and will be delivered and the same followed on 4th of August and 5th august. Then they changed the status to delivery attempted on 6th august .
But when I checked in DHL site it shows it has been returned to shipper on 5th august. But still ferns and petals were taking my complain and closing the same by giving the reason that recipent not available.
I need a total refund of my money 4887/-.
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