Ferns N Petals — Refund against undelivered cake not processed

Address:

hyderabad,telangana

A cake was ordered from FNP website on 16/03/2022 which was undelivered on the proposed delivery date. in spite of complaints and requests the cake was undelivered that day and they are imposing the delivery of cake on 17/03/2022 morning which i denied as my purpose of cake was already completed.
i requested for refund but they denied for the same.
Please help!!!