Ferns N Petals — refund denied

Address:	New Delhi, Delhi, 110062
Website:	Ferns and petals

My friend ordered a cake to be delivered on 9th of november and delivery agent did not turn up saying address insuficient however given address is each to reach. As it was birthday cake and they did not deliver on time now they denied to refund saying we cannot do anything as phone was not reachable so we did not deliver. Its a birthday cake and address is properly metioned they should go to the address once. They do not care to do so. Contact me if required [protected].. Ashish