Ferns N Petals — Regarding Rakhi order

Address:

2a , Ramasamy layout, venktapuram cbe -641026

Sir / mam
Ten days back we placed order with fern and petal Rakhi . Order no is 35932621. You company was supposed to deliver it on 9th august . Today is 10. Tomorrow is rakhi . Till I didn’t receive my order. When I tried to check on your website and app it’s showing items photos but no other details. I couldn’t able to track . I raided query with help desk but till now no solution. I tried customer care also but I heard only advertisements but no response .
What should I do ? If I won’t get my praxes tomorrow morning by 9am . I will sue your company in consumer court .
Hope you will do the needful as early as possible