Ferns N Petals — Service commitment not fulfilled

I had placed an order order on I placed order on 13th Feb 2024 at 17:30 hours I paid charges for delivery to happen on 14th Feb 2024 x 16:00 hours. Despite of several follow-ups, the order was not delivered. I also agreed that they can deliver any alternative alternative product, but it is important that the delivery happens on 14th February. Despite of several reminders then did not make enough efforts to get the product deliver my money is with FNB, I faced losses because of non-delivery. There is no communication from their side.