Ferns N Petals — Service denied after order confirmation - an antagonised customer

Address:	New Delhi, Delhi
Website:	www.fnp.com

I had ordered rakhi and a box of chocolates for my little brother on 14th august which was scheduled to be delivered on 16th august in Etah (remote location). I had to choose from a limited options available online and paid 300 rs extra for remote delivery charges. However, on the day of delivery my order is automatically cancelled and when I called up customer care they refused to deliver stating that this order cannot be delivered at the said location. I demanded if it could not be delivered then how could i place the order through the website. I also told them to check their track records becuase I had delivered goods through ferns and petals to the same address before. To this they could not answer. I even requested for a change in order if that is the case because i was very desperate to send rakhi on rakshabandhan. They said they can deliver to a different address (in Kanpur which is like a totally different city and 400 kms away from my location). They put my calls on hold repeatedly, disconnected my call numerous times. After multiple calls, I was redirected to the floor in charge, some Mr. Sachin who after repeated arguments promised me that the shipment would be delivered on 17th august as he had taken special approval and apologized for the inconvenience caused. However, as usual ferns and petals did not stick to its commitments and did not deliver the order. I had been mentally harassed by the customer care team and they have showed me that they are very unreliable if are expecting to send something important. I request all the users to be mentally prepared that even though they committ to deliver, THEY STILL DO NOT DELIVER!! THEY CANNOT HANDLE FESTIVAL TIME PEAK DEMANDS AND OFFER VERY UNRELIABLE AND UNSUPPORTED SERVICE.